听力原文:M Good afternoon, is there something I can help you with?
W Yes, I'm here for an interview with Mr. Bernstein in shipping.
M Wait just one moment while I call his secretary. May I tell him who is here please?
W My name is Jenna Melstrom. I'm supposed to meet with him at 2.
Where does this conversation probably take place?
At a reception desk
B. In a parking lot
C. In a coffee shop
D. In a conference room
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M Oh, really? I'm still interested but I need to ask my friend if he still is. We had planned on traveling together. Let me call you back later. Is that all right?
W Sure, I'll be here until 4:30. Call me back by then so we can finalize your reservation.
M All right, I'll call before lunchtime if I can contact my friend.
Who is Mr. Wells talking to?
A friend
B. A travel agent
C. A Thai tourist
D. A postal clerk
Why was the woman concerned?
A. There weren't enough clean dishes.
B. A customer made a complaint.
C. There isn't enough cream.
D. The dishwasher needs to be repaired.
Who will come to see Diane?
A cousin
B. A friend
C. A delivery man
D. A former co-worker
W Yes, of course. Give me the shirt and go choose another one. Do you have the receipt with you?
M No, I don't. As I already told you it was a gift from a friend. He gave it to me last weekend.
W Oh, well then I'm sorry but we cannot exchange your shirt without a receipt.
What does the man want to do?
A. To exchange an item
B. To get a refund
C. To have an item tailored
D. To buy a birthday gift