题目内容

M Oh, really? I'm still interested but I need to ask my friend if he still is. We had planned on traveling together. Let me call you back later. Is that all right?
W Sure, I'll be here until 4:30. Call me back by then so we can finalize your reservation.
M All right, I'll call before lunchtime if I can contact my friend.
Who is Mr. Wells talking to?

A friend
B. A travel agent
C. A Thai tourist
D. A postal clerk

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Why was the woman concerned?

A. There weren't enough clean dishes.
B. A customer made a complaint.
C. There isn't enough cream.
D. The dishwasher needs to be repaired.

Who will come to see Diane?

A cousin
B. A friend
C. A delivery man
D. A former co-worker

W Yes, of course. Give me the shirt and go choose another one. Do you have the receipt with you?
M No, I don't. As I already told you it was a gift from a friend. He gave it to me last weekend.
W Oh, well then I'm sorry but we cannot exchange your shirt without a receipt.
What does the man want to do?

A. To exchange an item
B. To get a refund
C. To have an item tailored
D. To buy a birthday gift

What will the man probably do next?

A. Wash dishes
B. Help the customer
C. Get more cream
D. Call the repair service

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