Should anything prove unsatisfactory the customer would
A. complain to the general manager
B. hold the sales manager directly responsible
C. hold the general manager responsible
D. refuse to pay his bill
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The confidence of empowered employees comes form ______.
A. supervision
B. training
C. management support
D. both B and C
TheConciergeisusuallylocatednearthemainentranceto the lobby.
A. 对
B. 错
The turn-down service can be provided only in the evening.
A. 对
B. 错
As a room attendant, you can make up the guestroom at any time you want.
A. 对
B. 错