题目内容

Hotels send out an updated confirmation when

A. a guest makes changes to a previous reservation
B. a guest makes changes too close to the arrival date
C. a cancellation is made
D. All of the above.

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Is there any extra service for conference service?

A. Yes.
B. No.

Which of the followings is not the basic facility in the conference service?

A. Laptop
B. LCD screen
C. Loudspeaker
D. Raise tier

Who is the usual customer of the conference service?

A. The company planner
B. The factory worker
C. The receptionist
D. The waiter

Please decide who could say the sentence:Thank you. Are you looking for something special, sir?

A. Guest
B. Shop assistant