题目内容
A hotel that satisfies its guests is likely to be successful.
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The Front Office is usually located near the main entrance to the hall.
When an overbooking occurs, the hotel does not need to find a roomin another establishment for the guest.
Telephone service is free in all hotels.
For many guests the Front Office employees represent the hotel Because they are the only members of the staff with whom the guests have contact with.
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