题目内容

When to do the turn-down service.

A. In the morning.
B. In the noon.
C. In the evening.
D. Late in the afternoon or in the evening.

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Why is it important for a hotel to provide good laundry service?

A. Because it is free of charge to the guests.
Because it will leave good impression on the guests and make them feel at home.
C. Because it is not a big deal for a hotel.
D. Because it is a routine for a hotel.

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What to say when the room attendant knocks at the guestroom door to provide housekeeping service.

A. Excuse me. May I come in?
B. Hello, is anybody in?
C. Morning, housekeeping. May I come in?
D. Please open the door. I want to make up your room.

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Which service the hotel cannot provide for the guests?

A. Cash deposit-and-withdraw service.
B. Wake-up call service
C. Laundry service
D. Extra bed service

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Which of the following item is alcoholic beverage?

A. coffee
B. tea
C. coke
D. grape wine

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When to do the turn-down service.

A. In the morning. B. In the noon. C. In the evening. D. Late in the afternoon or in the evening.

Why is it important for a hotel to provide good laundry service?

What to say when the room attendant knocks at the guestroom door to provide housekeeping service.

Which service the hotel cannot provide for the guests?

Which of the following item is alcoholic beverage?

A. In the morning.
B. In the noon.
C. In the evening.
D. Late in the afternoon or in the evening.