题目内容

It is easier to find excuses for poor customer service than accept______ and do something about it.

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Often there is no clear evidence one way or the other and you just have to base your judgement on _______.

My grandfather was born in Hongkong________ and moved with her family to Britain in the early 1920s.

We love having our grandchildren visit, but they always leave such a ______ for us to clean up aferwards.

His mother died in the accident, too. But we did not tell him the news as we were afraid that would______ his confidence in full recovery.