题目内容

Choose the best answers to complete the following passage.Who was it that said—“The customer is always right”? Maybe the customer isn’t always right, but if you want to keep them, make sure they like you. Run your eyes down the following list and see how many you can tick off:* We always have a1smile for every customer.* We are warm and2to all customers.* We listen carefully and make it obvious that we’re listening.* We give the impression that we care and are3in thecustomers.* We understand problems and complaints and4quickly.* We occasionally do something to pleasantly 5the customers.* We always keep our6.* We give the impression that we’re fun to7.* We treat the customers the way they want8, not the way we want them to be treated.How well did you do? If you’ve got a lot of ticks, then you probably have lots of customers who like you. Run your eyes down that list again and9the word “customers” with the words “employees” or “staff colleagues”. How many ticks did you get this time? Lots of ticks mean your staff like you and it probably follows that your customers do10 .

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Rewrite the following sentences after the models.Model 1: An organization wants to measure customer satisfaction.That is admirable.It is admirable for an organization to want to measurecustomer satisfaction.1. I will translate this article. That will be difficult.2. The policeman has explained to him what had happened. That is necessary.3. The lost children will find their way home. That won’t be possible.Model 2:One side of the questionnaire contained a note from the owner. The note began with the words “I really want to know”.One side of the questionnaire contained a note from the owner, beginning with the words “I really want to know”.1. It rained for two weeks continuously. That completely ruined our holiday.2. They came into the office. They were singing and laughing.3. The secretary worked late into the night. She was preparing a long speech for the manager.

在绘制含有子部件的元件时，一般是首先创建第一个部件为基础，然后再创建其他部件。

A. 对
B. 错

在创建好第一个部件后，需创建其他部件可以执行Tools->New component菜单命令。

A. 对
B. 错

如果将电源引脚设置成隐藏引脚，元件被使用时系统可以自动将其连接到特定网络。

A. 对
B. 错