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A. Do you have the baggage claim tags?B. I’ve been waiting in the baggage claim area for one hour.C. we are terribly sorry for the inconvenienceTraveler: 1._____________, but still can’t find my luggage.Staff: May I know your airline company and the flight number?Traveler: It’s United Airline. The flight number is 311.Staff: 2._____________?Traveler: They are here.Staff: I am sorry. Your luggage was probably misplaced in Seattle while you transited there.Traveler: What should I do now?Staff: Would you please fill out this form and leave your address and phone number where we can contact you here? We’ll contact you as soon as we can, and deliver them to where you are staying.Traveler: What if my luggage was damaged?Staff: Then, we will give your compensation for it. Again,3._____________

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A. Of course, my home at Rainbow Bay.B. The first time I went surfing I fell in love.C. But can you tell us something about your family?D. It's such a refreshing place to be.Interviewer: We all know you are an excellent surfer,1._____________Interviewee: I was born in January 1988 in Murwillumbah Hospital. My parents are very laid back. They enjoy life and tend to be satisfied with situations. This has rubbed off on me and helps me to always see the bright side of life.Interviewer: When did you begin to love surfing?Interviewee: I’ve always loved the ocean. Its beauty and the way it’s always changing captivates me…also, 2._____________Interviewer: Why?Interviewee: Because I think the best thing feeling in the world is riding through a glassy, barreling wave with a bikini with a bunch of friends out in the water with you. 3._____________ I remember following my dad and sister around in the lineup and standing up on my boogie board.Interviewer: What did you feel when you won the world title for the first time?Interviewee: When I won the world title for the first time I felt so light and happy! It happened very quickly.Interviewer: Where are your favorite surfing locations?Interviewee: My favorite surfing locations include a few spots in West Sumatra, Mexico and, 4._____________Interviewer: Thank you for the interview.

A. You look so smart in the imperial gownB. in my country purple is associated with being nobleC. We sell all kinds of things used in ancient Chinese Imperial PalacesA: Hello. Can I be of service to you?B: I’m just window shopping.A: You are always welcome. 1._____________B: They look very interesting, especially the yellow gowns.A: They are imperial gowns. Ancient Chinese emperors wear them. Yellow is a noble color to Chinese people. The imperial laws forbade the ordinary people to wear yellow.B: Did they? But 2._____________A: Cultures differ from country to country. Why not try them on?B: How much should I pay you for trying it on?A: Free of charge.B: That’s fine. Is this yellow too bright for me?A: It’s a very bright yellow, but it looks terrific on you.B: Does it? What size is it?A: It’s Size 8.B: But I wear Size 10.A: Here is another gown. It’s Size 10. Try it on. 3._____________. Why not take one as a souvenir? It’s cheap. Only 100 yuan.B: That’s a good idea. I’ll take it.

A. it’s not youB. I’m calling about the one bedroom in Lincoln ParkC. prices have really gone up the past couple of years.A: I need to find a new place to live in.B: Yeah? Why? Don’t you like living with me?A: Oh, 1._____________. I just want my own place.B: Well, check the newspaper.A: Jeez… I didn’t realize a single-bedroom apartment went for so much these days.B: Yeah, 2._____________.A: Oh, here’s one. It looks like it’s in this neighborhood, $ 600 a month. That’s not too bad.B: Yes, it's pretty good. Why not give the landlord a call?A: Hello.3._____________. Could I take a look at it? Yes. Tonight at six is fine. Thanks.

A. That sounds very mechanical.B. Ah, “body language” is really important, isn’t it?C. I've never thought about that before.D. You really need to get off to a good startFay: Hi, Jerry. I'm thinking of applying for a joy with an international company, but I'm worried about having an interview. Can you give me any good tips?Jerry: Hmmm. That's a tough one. I guess the first thing is to try to make a good impression. We often say, “You never get a second chance to make a first impression.” 1._____________Fay: That sounds a good advice. How do I make a good first impression?Jerry: To begin with, you should firmly shake the interviewer's hand while greeting him or her with a smile. Be sure to keep eye contact, especially when listening to the interviewer.Fay: 2._____________Jerry: Yes, it is. The second thing is to have confidence. You get confidence from being prepared. You should learn something about the company before the interview. Find out what they do, how long they've been in business, what their business motto is, that kind of things. You should also anticipate possible questions, and think about how you will answer.Fay: Should I memorize my answers beforehand?Jerry: No! Definitely not! 3._____________. You should be natural when you speak. Just think about how you want to answer, and choose the right words at the time of the interview. That way, you can use the interviewer's own words in your answer, which shows you’ve been listening. Then you're sure to make a good impression.Fay: That's very help. 4._____________. Thanks so much, Jerry.

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