I do a lot of management training each year for KK Company. Among the topics we discuss in our classes is the keeping of (1) 1.____employees.“What has caused you to stay long enough to become a manager?” I asked. After a while a new 2. ____took the question and said slowly, “it was a baseball glove.”Cynthia said she used to take a KK clerk job as an interim one while she was looking for something. On her second day behind the counter, she received a call from her nine-year-old son, Jessie. He needed a baseball glove for the little League.She 3.____that as a single mother, money was tight, and her first check would have to go for paying 4.____. When Cynthia arrived for work the next morning, Patricia, the store manager, asked her to come to her small office and handed her a box. “I overheard you talking to your son yesterday,” she said, “and I know that it is hard to explain things to kids.This is a baseball glove for Jessie. I know you have to pay bills before you can buy gloves. You know we can’t pay good people like you as much as we would like to; but we do care and I want you to know how 5.____you are to us.”The thoughtfulness, empathy and love of the store manager show vividly that people remember more how much a manager cares than how much he/she pays.