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这批货因为雨淋而严重受损,我们不得不要求全额退款。The goods have been so heavily damaged by rain that they’re unsalable. _______________________

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考虑这批货还能销售,我们建议你方给予我方合同总金额5%的赔偿。Since the goods are not unsalable/still salable, we suggest that ______________________

考虑到双方良好的贸易关系,我们接受你方索赔,对破损货物进行更换。In view of our friendly business relations, we are prepared to accept your claim of_________________

因为这与保险公司(船运公司)有关,建议你方向保险公司(船运公司)索赔。As it is an insurance matter concerning, we hope that you will refer the claim to________________

如果我们把这部分产品的价格降低10%,你方能否考虑不退货?If we reduce the price of this part by 10%, _____________________?

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