题目内容

Wouldyougiveexcuseswhenansweringtheguest’scomplaint?Whatcommentsare appropriate?

A.Thankyouforpointingoutthisproblem.
B.Iwillinvestigateimmediately.
C.Iwilltellthemanagerwhyyouhavenothadourusualgoodservice.
D.Wearelookingforwardtoseeingyou.

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We do apologize for?

A．my falts
B．the damage
C．the inconvenience
D．any mistakes

For the author, what is a professional choice of experience London?

A. Go on foot
By bike
C. take a Taxi
D. take a bus

Which country is the author from?

A. Canada
B. The United States
C. The United Kingdom
D. China

What is the author's impresion on US's taxidrivers?

A. Friendly
B. Rude and careless
C. considerate
D. nice