26.Consumers__________complaints are handled well by a company will become loyal customers.
A)who
B)which
C)whose
D) that
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27. A good plan provides your employees with a clear direction on how__________their skillsand advancetheir careers.
A)increase
B) to increase
C)increased
D) increasing
28.When_________why they are looking for jobs at new companies, some of them say they want morechallenges.
A)asked
B) ask
C)asking
D) to ask
29. Online retailers could track not only what customers bought,__________what else they looked at.
A) so that
B) and thus
C)rather than
D) but also
30. If people don't like ____________by titles, you can ask them how they prefer to be addressed.
A) are calledB)being calledC) be calledD) called
B)being called
C) be called
D) called