A guide should cooperate with the national guide or the tour leader in order to gain his or her support in case of a complaint.
查看答案
A guide should take into account individual differences to provide exceptional service if he could.
A. 对
B. 错
A guide should keep his dignity and refuse the complaints from the tourists.
A. 对
B. 错
Dali used to be the political, economic and cultural center of Yunnan.
A. 对
B. 错
下列项目中,会增加应收账款账面价值的有( )。
A. 计提坏账准备
B. 冲减(转回)多计提的坏账准备
C. 实际发生坏账损失
D. 已确认的坏账又收回
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