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Resellers must communicate with their technical support outsourcers on a regular basis in

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？Look at the statements below and at the five extracts from an article about Web hosting provider,its reseller and outsourcing.
？Which article (A, B, C, D or E) does each statement 1—8 refer to？
？For each statement 1—8, mark one letter (A, B, C, D or E) on your Answer Sheet.
？You will need to use some of these letters more than once.
A
Quality support need be a top priority for any serious Web hosting provider. Customers, especially individuals and small businesses expect timely and informative customer support. Noting that the majority of a reseller's clients come from this constituency, support must be a central tenant of a vendor's offerings. Unfortunately, because most hosting resale operations are small, often resellers cannot effectively deal with incoming support requests. The result is usually an unsatisfied client base that does not obtain timely responses to their support inquiries.
B
When customers cannot obtain a desired level of technical support they obviously get furious and look for change. It is thus incumbent upon the reseller to establish effective and efficient means of providing technical support to their clients in order to satisfy customer expectations. Resellers can obtain higher levels of technical support if they outsource their own support infrastructure. By outsourcing technical support functions, a reseller can actually reduce customer costs while improving customer satisfaction.
C
Outsourcing customer support services allows a reseller to provide technical support without the headaches or capital expense of developing, staffing and maintaining an internal help desk. At fast growing Web host reseller businesses, over 50 per cent of all incoming inquiries can be support requests. At the smallest of these Web host operations, these inquiries can detract from other essential areas of business, such as sales and marketing. By outsourcing technical support, a reseller can increase the amount of time that they dedicate to the revenue-generating components of their business.
D
Great deal of technical support providers now offer expert support solutions that can actually expand the complexity and breadth of support operations. Any basic provider should offer toll-free telephone support and 24-hour e-mail support inquiries at a minimum. Their inquiry supports are the most commonplace in the Web hosting industry. An excellent hosting provider however should have the capacity to offer help desk support via fax and by instant messaging. All this support should be "private labelled" as well, so that assistance provided to your customers is transparent. In other words, your technical support operator should pick up the phone as you.
E
Outsourcing service providers should also be able to provide customized activity reporting and bill the reseller on a per support request basis. Only on a "per-instance" basis will outsourcing customer support be an affordable proposition to a smaller Web host vendor. For this reason, resellers must ensure that they enter into an arrangement with a customer support outsourcer that is negotiable, short-term and is pro-rated based upon call volume. Outsourced technical support must be specifically tailored to your service offerings. Your customers will not be impressed with your technical support simply because it is responsive. Customers must obtain relevant assistance when they call. This can only be achieved if the technical support outsourcer has an in-depth understanding of your business operations.
A reseller can actually reduce much capital expense by outsourcing customer support services.

？Read the text below about iob advertisement．
？In most of the lines(41-52)there is one extra word．It is either grammatically incorrect or does not fin with the sense of the text．Some lines，however，are correct．
？lf a IiRe iS correct，write CORRECT on your Answer Sheet．
？If there iS an extra word in the line，write the extra word in CAPITAL LE丌ERS on your Answer Sheet．
Investment Analysts wanted
41．department．Our client is a top US institution with significant funds under
42．management from world wide．Increasingly it is seeking to manage the European
43．component of its portfolio from London．This has been Ied to an impressive rise in
44．its profile in European markets．The Bank is looking for talented and ambitious
45．investment Analysts to form. a new specialist research team．Investment Analysts
46．who perform. rigorous and detailed investigation into companies and securities
47．before making recommendations to those Fund Managers．Ideally，you will have
48．excellent academic credentials and a solid professional with grounding in
49．analytical techniques．Particularly useful would be training in an accountancy，
50．an MBA or a legal qualification．Excellent communication in skills are required．For an initiaI，
51．confidential conversation contact
52．the Bank's Personnel Manager directly．
(41)

戊公司能否取得挖掘机的质权？为什么？

2000年3月5日,A房地产开发公司(以下简称A公司)与B银行签订借款合同。该借款合同约定:借款总额为2亿元;借款期限为2年6个月;借款年利率为5.8%,2年6个月应付利息在发放借款之日预先一次从借款本金中扣除;借款期满时一次全额归还所借款项;借款用途为用于S房地产项目(以下简称S项目)开发建设;A公司应当按季向B银行提供有关财务会计报表和借款资金使用情况;任何一方违约,违约方应当向守约方按借款总额支付1%的违约金。在A公司与B银行签订上述借款合同的同时,B银行与A公司和C公司分别签订了抵押合同和保证合同。B银行与A公司签订的抵押合同约定:A公司以正在建造的S项目作为抵押,如果A公司不能按时偿还借款或不能承担违约责任,B银行有权用抵押的S项目变现受偿。B银行与C公司签订的保证合同约定:如果A公司不能按时偿还借款或不能承担违约责任,而用A公司抵押的S项目变现受偿后仍不足以补偿B银行遭受的损失时,C公司保证承担相应的补偿责任。B银行依照约定于2000年3月6日向A公司发放借款,并从发放的借款本金中扣除了2年6个月的借款利息。2001年4月5日,B银行从A公司提供的相关财务会计资料中发现A公司将借款资金挪作他用,遂要求A公司予以纠正,A公司以借款资金应当由自己自行支配为由未予纠正。同年5月,B银行通知A公司,要求A公司提前偿还借款,A公司以借款尚未到期为由拒绝偿还借款。同年8月,B银行向人民法院提起诉讼,要求解除借款合同,并要求A公司提前偿还借款,将用于抵押的S项目变现受偿,同时要求C公司承担保证责任。经查:A公司实际投入S项目的资金为3800万元,挪用资金15000万元;S项目经评估后的可变现价值为3500万元;S项目建设取得了一切合法的批准手续,但在抵押时未办理抵押登记;C公司是A公司控股的子公司,C公司与B银行签订保证合同时未获除A公司之外的其他股东认可,并隐瞒了与A公司的关联关系。
要求:根据上述事实,回答下列问题:
(1)借款合同约定借款利息预先从借款本金中扣除是否符合有关规定？如何处理？
(2)根据上述提示内容,A公司应当如何向B银行支付利息？
(3)B银行与A公司签订的抵押合同是否有效？并说明理由。
(4)B银行与C公司签订的保证合同是否有效？并说明理由。
(5)B银行可否要求解除借款合同？并说明理由。
(6)B银行可否要求C公司承担民事责任？为什么？