The determinants of performance are quality, innovation, resource utilisation and competitiveness.
A. 对
B. 错
Standards are targets for performance and should be fair, achievable and controllable.
A. 对
B. 错
Rewrds encourage staff to work towards the standards and should be clear, motivating and controllable.
A. 对
B. 错
It is a performance measurement framework particularly suitable for service organisations.
A. 对
B. 错