题目内容
Although there is no obligation 【27】______ you to return the goods, it is 【28】______ to take them back as soon as you 【29】______ the defect. If it is impracticable for you to return to the shop 【30】______ , perhaps because you live a long way off, or because the goods are bulky, write to say that you are dissatisfied 【31】______ the product and ask for collection arrangements to be 【32】______ Any unexplained or unreasonable 【33】______ will weaken your case.
Many people believe that the initial complaint about faulty goods should be made to the manufacturer. This is not the 【34】______ . Your contract is with the retailer, the 【35】______ who sold you the goods, and so it is to him 【36】______ your complaint should be made.
It is always a good 【37】______ to ask for the manager in a shop or the departmental manager in a large store. In asking for a person in authority you also show that you 【38】______ business right from the 【39】______ . Don't be fobbed off with the 【40】______ response that the manager is "in a meeting" or "away". 【41】______ that someone must have been left in 【42】______ and that you'll see that person. 【43】______ that, register your complaint with the assistant and make an appointment to 【44】______ back and see the manager at a mutually 【45】______ time.
【26】
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W: Thank you. My father gave it to me as a birthday present. He knows red is my favourite colour.
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