题目内容
1月前因患“川崎病”治疗好转出院患儿,突然出现心跳呼吸骤停,经抢救无效死亡,其最可能的原因是
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Read the passage and tick off the skills of handling complaints mentioned in the passage.
If the complaints are quite trivial, you needn’t investigate them.
Report the complaint to a superior if you can’t settle it.
With good training and plenty of practical experience everybody can master the skills of being nice to guests.
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