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Conversation 18

A)Putting off the appointment.
B)Changing the meeting place.
C) Visiting the bank the next day.
D) Calling him back that afternoon.

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Conversation 29

A)Some shoes are missing.
B)Its delivery is delayed.
C)The order is cancelled
D) Some packages are damaged.

Conversation 210

A)Giving an additional discount.
B)Renewing the contract.
C)Sending the goods by air.
D)Paying for the delivery.

Section CHello,passengers of Flight__11_for Shanghai.The departure gate for this flight has been changed to 14C.And there will be a slight departure delay 12_ the late arrival of the incoming flight.We_13for theinconvenience we have brought to you.It also looks like the flight is slightly overbooked,so we are14___complimentary round -trip tickets to a few passengers willing to take a later flight.Anyone who is interested pleasecontact the agent at Gate 14C.Thank you for your _15_______.

Section D16.Why do young people like to buy their clothes online?The first reason is to.17.Why do people shop around for the same clothes?To find theprices.18.What is the second reason for young people to shop online?To19.How long does it take to find the clothes you want online?Within.20.What is generally believed about online shopping in the future?It will be more and more__