Decide if the following statements are true (T) or false (F).Checking in is a very complicated task.
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Decide if the following statements are true (T) or false (F).According to housekeeping procedures, check-out rooms are always cleaned first so that they can get ready for sale.
A. 对
B. 错
Decide if the following statements are true (T) or false (F).Telephone operators need a clear, friendly voice, the tone of which indicates courtesy, patience and cheerfulness.
A. 对
B. 错
Decide if the following statements are true (T) or false (F).If a guest wishes to send a telegram over the telephone, this will have to be done via the hotel operator.
A. 对
B. 错
Decide if the following statements are true (T) or false (F).Stripping a bed does not require much care or training.
A. 对
B. 错