题目内容

风险识别的步骤包括（）

A. 风险筛选
B. 风险监测
C. 风险预测
D. 风险诊断

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-- Hello, could I speak to John please?-- ______________?

A. Who are you
B. What’s the problem
C. Are you Jane
D. Who’s speaking?

--What would you like, tea or coffee?-- _________________.

A. Yes, I would
B. Coffee, please
C. Yes, please
D. It’s very nice

W :Good afternoon，sir. Are you ready1order？G :Not yet. I'm waiting2my friends. We are a group of four.W :I see. Then would you like something to drink3 waiting?G :Well，I'd like a can cola，please.W :Fine. I'll be back soon.

It is no exaggeration to call service and quality the” lifeline”, because it has the real power deciding whether customers are satisfactory or not, then deciding whether the hotel is good or not.

A. 对
B. 错