Which of the following is an example of outsourcing?
A. Microsoft hands over its customer service function to Convergys, located in India.
B. Volkswagen acquires a steel manufacturing plant to reduce its overall production costs
C. Dell sources computer parts from suppliers located in Russia.
D. P&G acquires a retail outlet to reduce its distribution costs
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Information systems today are _________.
A. slower than in the past
B. utilize by only a few select individuals
C. ubiquitous
D. stable and should not change
A student buying a book at Amazon.com illustrates which of the following core business processes?
A. time-to-purchase
B. plan-to-produce
C. order-to-cash
D. account-to-report
True Winner Company is conducting a cost-benefit analysis for its information system (IS) department. In this, the salary of an employee is an example of a(n) ________ cost
A. tangible and recurring
B. intangible and tangible
C. intangible and recurring
D. tangible and non-recurring
The processes associated with obtaining goods from external vendors are referred to as ______________
A. make-to-order processes
B. procure-to-pay processes
C. make-to-stock processes
D. order-to-cash processes
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