____ may help encourage commuting or sharing cars, and they can improve the speed at which people get to their destinations, especially during rush hour or high traffic hours（）
A. Bus lanes
B. Slow lanes
Carpool lanes
D. Fast lanes
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How to report an incident to the police through 110？ List the steps（）
A. Do not panic
B. Tell the operator why you need assistance. /Tell the operator the nature of the emergency
C. Tell the operator the location of the emergency
D. Tell the operator your name and address
What should you do if you witness a robbery（）
A. Get out of the place as soon as possible
B. Risk your life to catch the robber immediately
Call 110. Try to protect both the victim and yourself at the same time
D. Pay no attention to the robbery
We can report an emergency case by sending a text message to 12110. Which of the text message is valid（）
A. Is it 110I need help
B. Help! I was hit by a car and it drove away
C. I see a thief on the bus. Please send a police ASAP.
D. There is robbery on the Route 37 Bus. We are now approaching Changle lu Station
Which of the following traits would be appropriate for the position of Customer Service and Help Desk（）
A. Good listener
B. Impatient
C. /
D. /
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