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Stationery Supplies InternationalCUSTOMER SERVICES / ORDER AMENDMENT FORMCustomer: Fenmore Consultants / Jennifer GardinerOrder No: (1) Z/............/JFPROBLEMS• paper: ordered A5 not A4• envelopes: ordered pale (2) ........................................................................ not white• ink cartridges: ordered 20 Trujet (3) ....................................................COMMENTSCorrect items to be sent out tonight by Special (4) ..................................................Conversation Two (Questions 5-8)• Look at the note below.• You will hear a man leaving a message on an answering machine.RT COMMUNICATIONSMessage received for: Joel Frisk, (5) ............................................................DepartmentFrom: John Castellani, LoboprintHe's booked you in for four nights at the (6) ........................................Hotel.You'll be met at the airport by the company (7)........................................Presentation planned for Wednesday morning. Dinner in the evening.Please confirm by midday Monday if additional (8) ....................................... at hotel required.Conversation Three (Questions 9-12)• Look at the note below.• You will hear a man enquiring about training courses.Contact TrainingTelephone MessageDave Smith called from City (9) ....................................................... about training.Can we provide a one-week course on (10) ................................................ ?Would also like one-to-one courses in (11) .....................................................Recommended by someone from Global (12).....................................................

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Directions: Match the management style to the statement that can best describe it.

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Who would Ros choose?

A. Ruth
B. Kazuo
C. Eduardo
D. Martina

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Directions: Watch the video and complete the extract.Paul Johnstone was very results-focused. He seemed to be __1_ from the people that he worked with and that alienated and put some people off. His communication style seemed to be one-way. He was criticised for not taking into 2_ the different cultures and the different personalities of his team and adapting his style accordingly. He seems to be someone who was very decisive, but didn't 3_ his team in decision-making process. When criticising his team, he didn't 4_ in any way what they had done wrong, nor give 5___ about what they could do to improve their performance next time.

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Which statements can describe Paul?

A. He is a strong manager, good at telling his team members what to do.
B. He makes it clear to his team members what they need to achieve.
C. He listens to his team members’ opinions and give them feedback.
D. He focuses on results and treat people fairly.
E. He lacks the ability to manage a team with a diverse workforce.
F. He trusts his team members and give them challenging work.

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