Which is the BEST purpose for including audience benefits in an informative message?
A. To show how the policy or procedure helps the audience
B. To fill up the entire page
C. To surround any negatives with positive information
D. To demonstrate the writer’s creativity
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Which strategy below is BEST for the opening paragraph of a letter to clients announcing expanded hours?
A. Explain that the results of a recent survey indicate that a lot of people are unhappy with the current hours.
B. State what the new hours will be and when they go into effect
C. Apologize for still being closed on holidays
D. Explain how the expanded hours will affect clients
Which of the following statements is NOT a guideline for writing e-mail?
A. Use audience benefits when appropriate
B. Use the pattern of organization that fits your purpose
C. Be discreet, for e-mail really is not private
Do not worry about grammar and spelling, since e-mail is informal
Which of the following items is NOT a type of informative or positive message?
A letter indicating a customer’s request has been denied
B. A memo congratulating one of your colleagues on a promotion
C. A letter granting a customer's request for an adjusted price
D. A memo transmitting a report
Which statement is LEAST likely to result in a productive meeting?
A. State the purpose of the meeting at the beginning.
B. Discuss issues as they come up, rather than distributing a formal agenda.
C. Pay attention to people and process as well as to the task at hand
D. If you don't take formal votes, summarize the team's consensus after each point
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