Section A5
A.She will report the complaint to the manager.
B.The manager refused to talk to the man.
C.The manager was on a business trip.
D.She will deal with the complaint.
Section BConversation 16.
A.Breakfast.
B.Dinner.
C.A 5-dollar gift card.
D.Bus service to the airport.
Section BConversation 17
A.His member card.
B.His driving license.
C.His credit card.
D.His passport.
Conversation 28
A. .A.The telephone is out of order.
B.The line is busy.
C.He is at a meeting.
D.He won't be back until next Monday.