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16. Despite some customers’ complaints, the company claimed that almost all of their customers were satisfied with their work and travel arrangements

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17.The company would not cooperate with the OFT until it was told that its name would appear on a warning list for the public.

18. One young customer paid the company for a job placement in Canada, but he didn’t have a job on his arrival

19. The company makes money by making arrangements for young people to travel and work mainly in English-speaking countries.

20. An OFT director promised to continue checking on the company and take action against it if there is a significant increase in customers’ complaints again.