22.AstudentbuyingabookatAmazon.comillustrateswhichofthefollowingcorebusinessprocesses?
A. time-to-purchase
B. order-to-cash
C. plan-to-produce
D. account-to-report
E. hire-to-retire
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23.Taggingisadding______________tocontentsuchasmaps,pictures,orwebpages.
A. metadata
B. comments
C. blogs
D. knowledge
24.RonalddownloadsamoviefromtheInternetontohiscompany'scomputer.Duringthisprocess,hissystemgetsinfectedwithavirus.Thevirusspreadsrapidlyinthecompany'snetworkcausingtheservertocrash.Thistypeofvirusismostlikelytobe________.
A. adware
B. phishingmail
C. spam
D. aworm
E. aTrojanhorse
25.Tryingto“outsmart”asearchenginetoimproveapage’srankingisknownas______________.
A. rankenhancement
B. SEO
C. searchenginehacking
D. Googlefooling
26.Offeringthecustomerdifferent(independent)touchpoints,suchasaretailstoreandacatalogueisreferredtoas______________.
A. mixed-channelretailing
B. cross-channelretailing
C. omni-channelretailing
D. multichannelretailing