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The following is a list of key points of a letter of apology. Rearrange the order.A. Sincerely apologize again and ask for forgivenessB. Sincerely apologize and state the reason why you apologizeC. State how you will make up for the loss_ → →__

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SampleOct. 21, 2016Dear Mr. Peters,Your letter of complaint about the oil leak from the car engine was received yesterday. Please accept our sincere apology for the inconvenience caused by our carelessness. Your disappointment is completely understandable.Please return the car to us on Monday, Oct. 24, and we will have professional examine the engine as well as the whole car as soon as we get it. Thereafter, we will give you a written report and an explanation. Because your car is still under warranty, we will, of course, pay for the repairs. During the repairs, there will be another car available for you to drive. Moreover, as compensation, you are now entitled to a year’s free-maintenance service at our auto shop.We sincerely apologize for the inconvenience this may have caused you, and because we value the pleasant relationship with our clients, we hope we can continue serving you in the future.Sincerely yours, Sophie Liu Sales ManagerTask:Give brief answers (in no more than 3 words) to the 5 questions that follow.1. What’s wrong with the car?There is _______from the car engine.2. What will the seller do as soon as they get the car ?They will have professional _ as well as the whole car as soon as they get it.3. Why will they pay for the repairs?Because the car is still .4. What is the customer entitled to as a compensation?The customer is entitled to a year’s _ at the auto shop.5. Why does Sophie Liu make a sincere apology to Mr. Peters?Because they value the __________with their clients.

Please tell me where ().

A. does she live
B. she lives

He is wondering () finish this difficult job.

A. when can he
B. when he can

He wanted to know () crying in the corner.

A. why she was
B. why was she