题目内容

What is the subject of the seminars?

A. Controlling anger
B. Communication
C. Fair treatment of others
D. Techniques of debate

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What does the speaker say about Margaritas?

A. It has lunch specials.
B. It offers home delivery.
C. It is not very expensive.
D. It offers catering.

How long will it take to complete the project?'

A. 5 days
B. 7 days
C. 10 days
D. 14 days

Who is the speaker addressing?

A. Customer service agents
B. Floor managers
C. Regular customers
D. Analysts

听力原文: Hello, everyone and thank you for meeting with me on such short notice. I have been observing and reviewing all of our store policies over the last couple of weeks and have decided to make some changes in the way we do business around here. Until now when customers called in with questions or problems we just simply dealt with the problem as best we could at the time. From now on, I want a log of all customer complaints and inquiries being made. I want everything catalogued so we can keep track of which products are the most successful with customers. I am going to use this to adjust what products we are carrying in the store. This way we offer products that customers will like, and it will ensure higher levels of customer satisfaction.
What is the purpose of the meeting?

A. To discuss how to handle customers
B. To discuss changes in products
C. To announce changes in customer service policy
D. To inform. everyone about the schedule changes

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