Each complaint is an opportunity to better our work and reestablish the good relations between the customer and the hotel.
查看答案
The larger a hotel is, The less errors will be made.
A. 对
B. 错
Unable to resolve the complaint, the clerk or even the supervisor, must not refer the guest to a higher level of management.
A. 对
B. 错
年轻人创业需要激情、热情，不需要创业计划。（ ）
A. 对
B. 错
市场评估与调研是撰写创业计划的坚实基础。（ ）
A. 对
B. 错
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