[音频]A poorly trained manager can make an eployee's life miserable. In 99 out of 100 cases, eployees may1) low spirits and then gradually become no longer 2) about their jobs just because they have a boss who doesn't approve of them, doesn't listen to them, or generally 3) their self-esteem.Three basic sills that every manager should use in order to be 4) on the job are:being specific, enhancing others' self-esteem and listening effectively. Being specific meansgiving 5) instructions about what is to be done and the results to be achieved. Beingspecific also means describing the behavior of people rather than 6) people. It includes giving both positive feedback that tells them what to repeat and corrective feedback that isfirm, yet not critical. Then it 7) evoking in the employees self-esteem. Self- esteem is a private, individual matter. It is not fixed, but goes up and down from day to day, or even from hour to hour. Thus, building self-esteem is no easy task. Managers can't MAKE people feel good about themselves, but rather, they need to help people develop their own self-esteem as self-esteem is like a door that's locked from the inside. A final skill that today's managers need more than ever is listening. Listening may seem like a 8)skill, but it's not practiced as much as it should be in business today. People 9)think about what they are going to say in response when another person is talking, instead of 10)what that person is saying and what he/she means.