题目内容

In order to keep good relations with customers, sometimes you can make a promise first although you know you may not fulfill it later.

A. 对
B. 错

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Sometimes a customer service representative can ignore unreasonable complaints.

A. 对
B. 错

A customer service representative should be given authority to make some small decisions which will make customers pleased.

A. 对
B. 错

可以为按钮响应的指定多个快捷键,它们之间以()分隔。

A. ,
B. :
C. 】
D. |

热对象建立的区域是什么形状()。

A. 矩形
B. 任意形状
C. 三角形
D. 圆形

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