11
A. It was too crowded.
B. It was too far away.
C. It was too large.
D. It was too noisy.
12
A. Serious.
B. Friendly.
C. Hard-working.
D. Open-minded.
13
A. Make a complaint.
B. Apply for a job.
C. Place an order.
D. See a doctor.
14
A. Sign a contract.
B. Tour the city.
C. Meet new clients.
D. See his friends.