题目内容

Fill in the blanks with the correct words or phrases given below. Change the form if it is necessary.damage, full refund, slowness, poor quality, replacement, make up for the loss, under pressure1. want to complain about the __________ of the items I ordered from your store.2. I’m not happy with the _________ and the delay I experienced while waiting for your products.3. I hope you can send me a as soon as possible.4. I just bought the lamp a week ago, it is still______________ , but I have to say, it is not worth the money I paid. I’m very disappointed.5. We just received your complaint. You can apply for a______________ . We’ll agree to your request.6. The package was not handled properly. Half the goods___________ .7. I’m satisfied with your attitude of __________ .

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职业能力是人们从事某种职业必须具备的并在该职业活动中表现的()。

A. 突出能力
B. 全部能力
C. 能力叠加
D. 多种能力的综合

()是职业能力中的核心内容。

A. 专业能力
B. 沟通能力
C. 情绪管理能力
D. 解决问题的能力

要想顺利成为一名合格的职业人,就需要具备职场中所要求的()等职场基本功。

A. 专业能力
B. 沟通能力
C. 情绪管理能力
D. 解决问题的能力

一般说来,沟通能力是指一个人与他人有效地进行信息沟通的能力,包括()。

A. 语言文字表达能力
B. 争辩能力
C. 倾听能力
D. 设计能力

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