When introducing yourself on the phone, you should not say: “____.”（）
A. This is Ken
B. Ken speaking
C. Hello, this is Paul Smith from Sparkle International
D. I am Ken
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A meeting minute includes the following elements except__（）
A. the name of the organization
B. the place, date and time of the meeting
C. the name of the person presiding
D. all the details
At the beginning of a business call, you should introduce yourself by_（）
A. saying “Hello, this is xxx from xxx company speaking.”
B. saying “Hello, I am xxx from xxx company speaking. ”
C. waiting to be asked
D. just speaking out your name
A business call should be made______（）
A. during the holidays
B. during the rest time
C. during the dinner time
D. during the working hours
Which of the following statement is not correct for a company structure（）
A company structure chart will show the jobs, listed by job title, the reporting structure, and company management
B. The third level of a company structure chart is the top management for the organization
C. The second level is the middle managers for the organization and they are all roughly equal in power
D. The departments are vertical under their department head, but horizontal with other divisions in the company
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