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IV. 词汇与语法:（共15小题；每小题1分，满分15分)44. The ways _____ customers’ complaints are coped with can make customers feel different.

A. which
B. in that
C. that
D. who

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IV. 词汇与语法:（共15小题；每小题1分，满分15分)45. ---The dress is what I want, but it’s really expensive. Can you offer any discount?---5% discount, that’s my final offer.--- ______ . I’ll take it.

A. It's a deal
B. That's so cheap
C. The price is so cheap
D. Sorry, that's a good price

IV. 词汇与语法:（共15小题；每小题1分，满分15分)46. Much to our regret, we’ve received too many letters of ______ this month.

A. thank
B. complaint
C. introduction
D. invitation

IV. 词汇与语法:（共15小题；每小题1分，满分15分)47. --- Do you have a computer?---Yes, I have a good________.

A. some
B. one
C. it
D. that

IV. 词汇与语法:（共15小题；每小题1分，满分15分)48. Justin ________ really shy and quiet. Now he's very outgoing.

A. use to be
B. used to be
C. use to
D. used to