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一个女孩得了白血病，需要移植骨髓，养父母只好去求她的亲生父母，希望他们捐献骨髓，但她的亲生父母不愿意捐助骨髓。如果要你去劝说她的亲生父母，你怎么去做？

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听力原文： Good morning! I am pleased to address you today at this 2nd IT Outsourcing Conference and Expo. If my memory serves me right, I spoke on a similar occasion last year and, like you, I find that the notion of IT Outsourcing has taken on some new dimensions. I should like to share some of my thoughts with you.
Catalyzed by international trading, the business environment has become increasingly competitive nowadays. To strive for survival or sustain competitiveness in market, organizations have in work on initiatives to reduce costs and enhance efficiency. Outsourcing has been an important strategy to help achieve these organizational goals. Through outsourcing, organizations can farm out non-core functions to outsourcers, enabling the organizations to re-prioritize and re-direct their resources on their core areas of competency. With this value preposition, it is common to see outsourcing being enlisted on the standing agenda of most organizations today. In this regard, from what I can observe government departments are not immune to competitive forces. In fact, in some cases government faces some unique and more challenging situations than the private sector when it comes to outsourcing. These include the procurement framework, the business and contract models, terms of payment, and measures to address the issues arising from surplus staff as a result of outsourcing.
Let me spend a few minutes on the outsourcing landscape as we see it. Over the years, the classical model of IT outsourcing, e.g. project-by-project outsourcing, has taken on new varieties, including organizational and business process Outsourcing. With the maturity of the outsourcing market and the increasing integration between business and IT, we see there is an increasing trend for organization to consider business process outsourcing. With these additional choices, the approach to Outsourcing in a given organization has become necessarily complex and requires in some cases careful crafting of contracts and extensive due diligence exercises.
We also see a growing trend of outsourcing taking place in this part of the region too. In a recent forecast by Gartner, it predicts that the Asia/Pacific IT services market will grow at a compounded annual growth rate of 9 percent through 2009, outpacing the global growth rate of 5.5 percent. We see the growth mainly coming from countries such as China and India which have been actively developing their Outsourcing markets in the recent years.
？You will hear an opening keynote at the 2nd IT 0utsourcing Conference & Expo.
？As you listen, for questions 1—12, complete the notes, using up to three words or a number.
？You will hear the recording twice.
SELLING TACTICS
NOTES
Outsourcing in general:
1. The business environment has become increasingly
2. Organizations try to reduce costs and
3. Outsourcing can help achieve these
4. In most organizations today, outsourcing has been enlisted on the
5. Government departments are not immune to
6. Government faces some unique and more challenging situations than the
Outsourcing Trends:
7. Spend a few minutes on the outsourcing
8. One classical model of IT outsourcing is
9. There is an increasing trend for organization to consider
10. The approach has become necessarily
11. The Asia/Pacific IT services market will row at a rate of 9 percent through
12. The growth mainly comes from countries such as__

某小区部分居民拖欠卫生费。清洁工不去清扫，造成卫生差，居委会派你去解决，你打算怎么解决？

下图为PC机中一种常用外设接口的图符，该接口的英文缩写为【】。

Martinus van Schalkwyk, the minister of environmental affairs and tourism, visited the south Durban basin earlier this year and said there were measures in place to ______.