Which of the following statements about message note is not correct?
A. It usually has simple format and short content.
B. It is widely used in casual situation.
C. It is more serious and formal than email.
D. It is mainly for delivering the information, notification and requests.
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We thank you for your letter of May 11 and the _____ illustrated catalogue.
A. sent
B. enclosed
C. given
D. presented
Which of the following behaviors is not appropriate when you make business phone call ?
A. Using a telephone script for customer service
B. Saying “I don’t know” instead of “I will check into it”.
C. Talking less and listen more.
D. Asking questions when you are not so sure about the client’s intention.
Which of the following steps can help you with scheduling a meeting?
A. Writing a clear subject line.
Being flexible about time and place.
C. Sending a reminder before the meeting.
D. All of the above.
Which of the following behavior is not appropriate when you schedule a meeting?
A. It’s ok to call when you haven’t received the confirmation e-mail.
B. If there is an emergency, it’s ok to hang up the call.
C. You can talk back when your client is rude to you in phone call.
D. You should be professional and polite all the time.
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