题目内容

I'm very sorry. The room ______ cleaned. I'll contact housekeeping right away.

A. should have been
B. should have
C. should have being
D. should having

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I checked into my room 40 minutes ago and my luggage ______ to my room yet.

A. hasn't delivered
B. hasn't been delivered
C. haven't delivered
D. haven't been delivered

______ results from inadquate training of the working staff.

A. Inefficient
B. inefficient
C. Inefficiency
D. inefficiency

His _____ makes your feel unwelcome and lose interest in the food and drink.

A. aloof
B. aloofing
C. aloofs
D. aloofness

In general, no business wants to ____ its image because it usually results in loss of profit.

A. spiol
B. spoil
C. spilo
D. spoils