When writing a negative e-mail message, you should do all of the following EXCEPT:
A. Use a friendly, conversational tone
B. Keep the message short
C. Use the e-mail to fire someone
D. Edit and proofread your message carefully
查看答案
In business documents, apologize only when you are at fault
A. 对
B. 错
A clear and convincing reason prepares the audience for the refusal, resulting in audiences who find it easier to accept the negative message.
A. 对
B. 错
写出作用在流体上的力按作用方式的两种分类及其定义和单位