The physician may become frustrated or angry because his advice is not heeded, because the diagnosis or treatment is unclear or ineffective, or because the patient is rude, seemingly ungrateful, or transgresses boundaries in the _________________ (e.g. comes to the clinic when she does not have an appointment).
A. patient-patient relationship
B. nurse-patient relationship
C. clinician-patient relationship
D. hospital-patient relationship
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Because clinicians often find the relationships with some patients exhausting and frustrating, they should identify trusted colleagues with whom they can share their frustrations, employ strategies that allow the best in the relationship to prevail, and use a ________________.
A. individual approach
B. team approach
C. open approach
D. closed
The clinicians should do everything they can to maintain a _____________________ with a difficult patient (even one that is not ideal), however, they may need to transfer care to another provider in some circumstances.
A. simple relationship
B. therapeutic relationship
C. complex relationship
D. flexible relationship
Patients may have multiple medical complaints, psychiatric conditions (helplessness, depression, anxiety, and self-loathing), abrasive personality traits (expressing rage and inflexibility), personality disorders, addictions, and multiple physical symptoms of unknown or ambiguous ____________.
A. treatment
B. etiology
C. result
D. prognosis
Physician attitudes, biases, fatigue, stress, burn-out, as well as language and cultural barriers may ____________ impact the relationship with patients.
A. positively
B. negatively
C. passively
D. actively