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物业管理客户沟通的准备工作，应针对不同对象、不同内容做好相应准备，一般包括的内容是什么？

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中国是四大文明古国之一，漫长的历史积淀，使中华文化的内容十分丰富，同时又具有鲜明的民族特点。中华文化的特点集中体现在以下各个方面：一是延续性，二是伦理性，三是民族性，四是包容性。()

论述题：要求论述紧扣题意，合乎逻辑。
下列是一组有关历史唯物主义原理的材料:
材料1
人们必须认识到,人类进步能够改变的只有其速度,而不会出现任何发展顺序的颠倒或跃过任何重要的阶段。
——摘自孔德:《实证哲学》
材料2
一个国家应该而且可以向其他国家学习。一个社会即使探索到了本身运动的自然规律,……它还是既不能跳过也不能用法令取消自然的发展阶段。但是它能缩短和减轻分娩的痛苦。
——摘自马克思:《资本论》
材料3
每一种真正的历史都是当代史。既然一件事实只有当它被人想起时才是一件历史的事实,……问什么是历史的事实和什么是非历史的事实这个问题就毫无意义了。一件非历史的事实是一件没有被思想过的事实,因而是不存在的,而谁也没有遇见过一件不存在的事实。
——摘自克罗齐:《历史学的理论和实践》
请回答:
(1)材料1和材料2这两段话所表明的基本思想倾向的不同点和共同点。
(2)材料3与材料1、材料2的主要分歧是什么？
(3)材料2体现了马克思主义的什么思想？

？Read the text below about making money.
？In most of the lines 34--45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.
？If a line is correct, write CORRECT on your Answer Sheet.
？If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.
Am I Making Any Money？
Correct Most people and most businesses are in business to make a profit. At the
On simplest level, profit means making more money than you spend on. Many
34 confuse profit with income. As a result, they can't grasp it why all their income
35 isn't getting them ahead; why no one wants to invest in their high-sales
36 company; why the bank won't extend to their line of credit. Most people are very
37 good at tracking their income. When someone pays for you, that is income.
38 Income is usually related to production levels, but is not tied to it directly. You
39 may produce more or less than you sell. For instance, if you have already 100
40 widgets in the warehouse when you receive an order for 150, you only have to
41 produce out 50 additional widgets. If you make widgets for skis, you may make
42 20 widgets every month during the summer even though you don't sell any, just
43 so that you have enough in the warehouse when winter arrives. So income is
44 something when you actually get paid, not when you make the product you are
45 going to sell. Total income is just the total of all your payments received during the year.
(34)

This part is to test your ability to do practical writing. You are required to write an Application Letter according to the following information given in Chinese. Remember to write it on the Composition Sheet.
假定你是李明，给北京市奥组委写一份申请函，申请做一名奥运会的志愿者。
写信日期：2007年12月23日
申请函需要包括
1．个人信息(年龄、性别、特长、外语能力、社会活动经历等)
2．担任志愿者的理由
3．希望担当的志愿者工作(如导游、翻译或接待服务等)
4．联系方式
Words for reference：
志愿者: volunteer 奥运会: the Olympic Games