How many speakers are there in the conversation? Tick the correct number.

A. 3
B. 4
C. 5
D. 6

Who are they? Tick their names or jobs.

A. Bill Anderson
Bill Henderson
C. Receptionist
D. Secretary
E. Sylvia Perez
F. Sylvia Perexd. Peter Henderson h. Peter Anderson

What’s the misunderstanding between the receptionist and the caller? Fill in the blanks.The receptionist mistook Dr. ____for Mr. ____, thus put the caller through the____.

What’s the misunderstanding between Perez and Dr. Henderson? Fill in the blanks.When arranging the appointment, the time suggested by Perez was ____, ____, ____, at ____o’clock, but Dr. Henderson thought it was ____, ____th,____, at ____o’clock. The time suggested byDr. Henderson later was ____,____, ____, but Perez thought it was ____, ____th, ____. The exact hour suggested by Perez was ____, but Dr. Henderson thought it was ____.