A. It’s ok to call when you haven’t received the confirmation e-mail. B. If there is an emergency, it’s ok to hang up the call. C. You can talk back when your client is rude to you in phone call. D. You should be professional and polite all the time.
A. It includes important events and dates. B. It can be shared with relevant personnel. C. It can be customized from your need and purpose. D. It should be made according to the employer’s intention.
A. Is there anything else I can do for you? B. I’m off duty, and I will call it a day today now, bye! C. Then I'll make sure he gets your message. D. Thank you for calling. Hope to see you again soon.
A. the introduction of the agenda B. reviewing the meeting's decisions C. assigning the tasks after the meeting D. offering some suggestions
A. the meeting's goal B. the purpose for each task C. the remarks of participants D. the meeting agenda of last meeting
A. start B. begin C. order D. open
A. tell, about B. fill, in C. help, with D. show, about
A. ultimately B. absolutely C. unanimously D. completely
A. a record of attendance B. the date, time, and place of the next meeting C. a review of previous meeting D. all the above
A. an action plan B. a conclusion C. answering the questions D. a vote
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