超星 - 平台第二次作业

单选题

It is the best way to answer the phone call within _____ .

A. the 2nd ring
B. the 3ird ring
C. the 6th ring
D. 60 seconds

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单选题

We would like to _ you a discount _ 5%, if your order exceeds USD$1,000.

A. give/of
B. allow/of
C. allow/to
D. give/to

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单选题

Which of the following strategies may not improve your business communication?

A. Replacing jargons and business cliches with plain English.
B. Simplifying words and sentences.
Choosing a medium that’s convenient for the attendee.
D. Pinpoint the purpose behind the communication.

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单选题

Which of the following statements about message note is not correct?

A. It usually has simple format and short content.
B. It is widely used in casual situation.
C. It is more serious and formal than email.
D. It is mainly for delivering the information, notification and requests.

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单选题

We thank you for your letter of May 11 and the _____ illustrated catalogue.

A. sent
B. enclosed
C. given
D. presented

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单选题

Which of the following behaviors is not appropriate when you make business phone call ?

A. Using a telephone script for customer service
B. Saying “I don’t know” instead of “I will check into it”.
C. Talking less and listen more.
D. Asking questions when you are not so sure about the client’s intention.

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单选题