Which of the following strategies may not improve your business communication?
A. Replacing jargons and business cliches with plain English.
B. Simplifying words and sentences.
Choosing a medium that’s convenient for the attendee.
D. Pinpoint the purpose behind the communication.
查看答案
Which of the following statements about message note is not correct?
A. It usually has simple format and short content.
B. It is widely used in casual situation.
C. It is more serious and formal than email.
D. It is mainly for delivering the information, notification and requests.
We thank you for your letter of May 11 and the _____ illustrated catalogue.
A. sent
B. enclosed
C. given
D. presented
Which of the following behaviors is not appropriate when you make business phone call ?
A. Using a telephone script for customer service
B. Saying “I don’t know” instead of “I will check into it”.
C. Talking less and listen more.
D. Asking questions when you are not so sure about the client’s intention.
Which of the following steps can help you with scheduling a meeting?
A. Writing a clear subject line.
Being flexible about time and place.
C. Sending a reminder before the meeting.
D. All of the above.
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