超星 - 8.2随堂练习 - 查题吧

多选题

How can we respond to a claim letter?

A. Reject the claim.
B. Partially accept the claim.
C. Ignore the claim and give no response.
D. Accept the claim completely.

判断题

Full adjustment is most popular for the seller.

A. 对
B. 错

判断题

For the refusal letter, providing the reasons for rejection should be carefully explained.

A. 对
B. 错

判断题

For the full adjustment, you needn’t explain the reason in details, as you have completely accepted the claim.

A. 对
B. 错

判断题

Theseller should carefully choose the different adjustment based on the actualsituation.

A. 对
B. 错

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