超星 - Assignment 15

单选题

No matter the technology,many guests still will come to （）to check out.

A. cashier
B. lobby
C. businesscenter
D. the front desk

多选题

When checking out the guest, there are several basic steps the receptionist should follow（）

A. The receptionist should greet the guest.
B. Print bill to confirm consumption and payment method.
C. The receptionist should ask the guest’s accommodation experience.
D. Confirm items in safe deposit box and check room consumption with guest.

查看答案

判断题

A guests’ last impression is just as important as their first.

A. 对
B. 错

查看答案

判断题

Knowingthat the guest want to check out, the receptionist should make clear the room number.

A. 对
B. 错

查看答案