Finish doing handshake before the introduction ends.

A. True
B. False

Do handshake in a left-and-right movement.

A. True
B. False

Don't give or recieve a business card until you have been introduced.

A. True
B. False

Wait for a higher position person to give a business card first before you do it.

A. true
B. false

There is strict etiquette about handshake or business cards exchange in many countries.

A. true
B. false

Don't look at the informationon business card you recieve when you put it away.

A. true
B. false

Put the business card you recieve in a wallet which will be put in your back pocket.

A. true
B. false

The passage you are going to hear is about what small talk is, who makes small talk and why people do so. Look at the following statements with information about small talk. Predict which of them will be mentioned in the passage and then listen and choosethose mentioned.

A. Small talk is a pleasant conversation about anything.
B. Making small talk is common in certain social and business situations.
C. The topic of small talk is often related to the situation.
D. Weather is an appropriate topic for small talk.
E. People with different relationships use small talk.
F. Making small talk is a way to start a conversation when meeting a stranger.
G. Sitting by yourself and saying nothing at a party is rude.

Listen to the passage and complete the following information about handshaking and exchanging business cards.Handshake Etiquette Country / Region Ways of handshakingAmerica, firm （1）_______________ ,two quick pumpsGermany, firm（2）________________ with one pumpFrance, a light grip with a （3）___________pumpAustralia, a firm and fast shake（4）___________,a long shakeDo’s and Don’ts of Business Card ExchangesIran,Senior-level people （5）_________________.Kuwait, Saudi Arabia cards are given to everyone（6）___________________.Spain, Turkey Business cards are presented to the（7）______________________upon arrival.Arab and some （8）___________countries Never use（9）_________________________ to give or receive a business card.China, Japan, Singapore cards are given and recieved with（10）_____________________.

Listen to the passage and complete the following chart.Definition of small talk:A casual form of conversation that breaks the ice.Common small talk subjects:Sports, hobbies, holidays（1）___________, hometown, entertainment, （2）___________________, etc.Who makes small talk:Those who(3) ____________________________________Acquaintances and(4) ____________________________Customer service representatives, (5)_____________, hairdressers, receptionists and their (6)____________Why people make small talk:To (7)_______the (8)________________To (9)___________To (10) ____________